DHL eCommerce, a division of the world’s leading logistics company Deutsche Post DHL Group partners with FarEye, a Logistics Management Solution to enhance its customer experience, optimize its resources and deliver its brand promise ‘real-time’. DHL eCommerce partners with FarEye for Logistics Technology Platform. DHL eCommerce provides international, standard parcel delivery for business customers. The company continuously invests in technology solutions to improve processes and create better communication mechanism with all parties. Being a SaaS platform, FarEye provides DHL eCommerce the flexibility to scale-up and down according to the demand levels, enabling it to adapt quickly to any work environment.
Charles Brewer, CEO – DHL eCommerce said, “With eCommerce growing at such a rapid pace we see a fantastic opportunity for high quality solutions that will offer a great customer experience and more choice, convenience and control for online shoppers. FarEye’s platform is scalable, future-oriented and flexible. With FarEye we can deliver ‘delight’ by having complete visibility of the logistics movement and keeping customer informed at every step, ‘real-time’.”
Kushal Nahata, Co-founder & CEO – FarEye said, “FarEye is an indispensable support system for brands whose focus is enhanced customer experience and complete visibility of their logistics. Our association with DHL eCommerce has been extremely gratifying as we were competing against giants. FarEye is an enterprise grade technology platform and this win is a testimony to our platform’s capability and defined processes. We shall continue to strive towards excellence and keep our customers at the center of all our activities.”
FarEye is a data-driven technology platform executing approximately 1 million transactions per day, increasing the first-time attempts by 25%, reducing the fuel expenses by 28% and increasing the customer visits by 66%.