E-commerce is expected to grow 96% between 2021-2025 in India, reaching $120 billion in transaction value. With that growth comes delivery complexity, particularly for big and bulky deliveries such as furniture and other oversized home items. Pepperfry, the e-commerce home goods company, headquartered in Mumbai, India, is working with FarEye to simplify last-mile delivery, particularly for oversized deliveries requiring installation.
From ensuring the appropriately skilled two-person crew is assigned to each delivery for installation, to offering flexibility in scheduling delivery and installation appointments, to providing a simple returns process, big and bulky last-mile deliveries have added complexity. Companies like Pepperfry need to manage a multitude of factors while ensuring a consistent, branded consumer experience with every delivery.
Pepperfry plans to use FarEye's last-mile delivery solutions which include: - Track: to provide real-time visibility throughout the delivery journey, and avoid delays and disruptions, ensuring every delivery arrives on time, every time. Returns module: to make returns and exchanges seamless through a branded self-service interface for a holistic post-purchase experience. Experience: to ensure a branded, differentiated customer experience throughout the pre-and post-purchase process - from order tracking and scheduling to delivery notifications, returns, and exchanges.
