TIL Limited a cornerstone in India’s material handling and infrastructure equipment manufacturing sector, announces the renewal of its Dealer Sales and Service Agreement (DSSA) with Hyster-Yale Asia-Pacific Pte. Ltd. Under the renewed five-year agreement, TIL has exclusive distribution rights for certain Hyster® brand products in designated territories.
Additionally, TIL takes on the responsibility for sales support and after-sales service to ensure optimal customer satisfaction. Leveraging Hyster-Yale's OEM expertise, TIL aims to enhance its customer support through improved maintenance and parts solutions. The agreement also emphasises continuous training and skill development for TIL's teams, ensuring they remain at the forefront of industry innovations. This strategic renewal marks a significant milestone in TIL's 80-year legacy of excellence and innovation, further strengthening its position as a leader in the material handling sector.
Commenting on the strategic importance of this renewal, Sunil Kumar Chaturvedi, Chairman and Managing Director, TIL Limited said, “Our dealership renewal with Hyster-Yale reaffirms TIL's commitment to excellence and innovation, spotlighting our significant contributions to India's infrastructure growth. By combining Hyster-Yale's global technological prowess with TIL's deep-rooted understanding of the Indian market, we are poised to set new industry benchmarks in product quality, service excellence, and customer satisfaction. We look forward to continuing working with Hyster-Yale Asia-Pacific to introduce new products for meeting the evolving needs of our rapidly growing country.”
Further commenting on the operational aspects of the partnership, Alok Kumar Tripathi, President of TIL Limited said, “This renewed agreement marks the continuation of our long-standing history and collaboration with Hyster-Yale. It stands to further enhance our product offerings and service delivery capabilities. We look forward to the training and technology access that this partnership facilitates, ensuring that our team remains at the forefront of industry innovations.”
Rajesh Wazarkar, Managing Director, Hyster-Yale Lift Trucks India said “TIL has been our valued partner since 2008, and I want to emphasize how crucial an established dealer like TIL is to our success considering the importance of strong aftermarket support. Under the new TIL leadership, we are eager to solve customers’ toughest problems and elevate our close business relationship to new heights. Hyster & TIL partnership truly represents Hyster’s tag line ‘Strong Partner Tough Trucks.”
