Convozen.AI, the conversational intelligence suite by NoBroker, has introduced a no-code platform that empowers businesses to deploy agentic bots on WhatsApp—capable of voice, chat, or hybrid interactions. These bots go beyond scripted responses, reasoning and resolving customer queries in real time, across languages and channels.
Built on Meta’s voice and chat APIs, the platform enables brands to create bots that mimic human-like conversations, remember context, and adapt to customer preferences. Whether it’s WhatsApp calling, chat, telephony, or web chat, the same AI engine powers a unified experience.
NoBroker, Convozen’s first customer, saw a 2x boost in customer satisfaction and a 44% rise in app engagement after deploying these bots across services like rent, buy, sell, and home loans. The bots handle over 5,000 daily voice interactions, offering seamless multilingual support without increasing headcount.
Meta showcased the NoBroker-Convozen success story at its Conversations Summit in Miami, highlighting how agentic AI is transforming customer service from reactive to proactive. According to Akhil Gupta, Convozen’s founder, the bots “speak the customer’s language—literally and figuratively,” switching between languages naturally and operating 24/7 without fatigue.
Convozen’s platform is already powering use cases across real estate, retail, banking, and healthcare, helping brands reduce costs, improve efficiency, and build deeper customer relationships. The future of customer service, as Gupta puts it, is “autonomous, agentic, and hyper-personal.”
