In a significant governance reform aimed at making public service delivery more accessible, transparent, and efficient, the Government of Chhattisgarh has launched its first phase of Model Sub-Registrar Offices across the state. These revamped offices will redefine how citizens interact with land and property registration services—ensuring convenience, speed, and transparency at every step.
BLS International, a global leader in tech-enabled citizen services, has been awarded the mandate to develop, operate, and manage these next-generation sub-registrar offices. The rollout will include major towns and districts across Chhattisgarh, with Raipur— the capital city—set to host a flagship Model SRO as a showcase of what citizen-centric service should look like in the modern era.
The state has 104 sub registrar offices (SRO), which will be converted into Model SRO in phased manner. We are undertaking digitisation work for 19 Model SROs in the first phase.
Each Model SRO will feature streamlined digital infrastructure, biometric verification systems, real-time status updates, and citizen facilitation counters—all designed to minimize bureaucracy and maximize user experience. In addition, these offices will include air-conditioned waiting lounges, token-based queue management systems, CCTV surveillance for transparency and security, dedicated counters for senior citizens and differently abled persons, drinking water and sanitation facilities, and digital display boards for real-time service updates. The premises will also offer photocopying, printing, and document scanning services along with complaint redressal counters, ensuring that every citizen receives a seamless, single-window experience for all registration-related needs.
“We are proud to partner with the Chhattisgarh government on this visionary initiative. These model SROs will bring global service standards to local administration, making everyday governance simpler, faster, and more accountable,” said Shikhar Aggarwal, Joint Managing Director, BLS International and Chairman, BLS E-Services Limited.
As the parent company of BLS E-Services, BLS International brings years of experience in delivering public services at scale across geographies. Their partnership with the Chhattisgarh government signals a new era in public service management—one rooted in accountability, accessibility, and innovation.
“These Model Sub-Registrar Offices will transform the way people experience government touchpoints. From document digitization to real-time updates, the system will be transparent, predictable, and people-friendly,” said Lokanath Panda, COO, BLS E-Services Limited.
This transformation comes at a crucial time when governance models across India are shifting towards greater digitization and citizen empowerment. With Chhattisgarh taking the lead, the model is expected to inspire other states to prioritize smart, transparent, and responsive public services.
From urban centers like Raipur to smaller districts, these modern SROs are poised to become anchors of good governance—offering both infrastructure and intention that reflect the aspirations of a digitally driven India.
