Embassy Services to help fight COVID by strict property management

The COVID 19 pandemic has brought the globe to a harsh realization. Extreme measures are being exercised by various institutions to decrease the footprint of the pandemic to ensure containment and bring in safe and healthy living and. The outbreak continues to have a shattering impact on many businesses and the livelihood of people. Even during this time of crisis, the world demands members belonging to the essential services category to report to duty and carry out responsibilities. While most are working from home and the majority remain in isolation, some facilities are still performing at full efficiency to ensure a safe work environment. Embassy Services Pvt. Ltd. (ESPL), one of the leading Integrated Facility Management organizations in the country is actively front lining on resolutions and measures required to face this crisis.  Considering that their portfolio covers Residentials, Industrial Parks, Retail, Co-Working spaces and Commercial properties, covering the whole spectrum with requisites customized to fit the spaces during these times has been the biggest challenge since there inception in 1995. ESPL has been working relentlessly to ensure its facilities are operating with maximized safety and precautionary measures to make these spaces the safe zones their clients require during these times. The plan of action to fight COVID is focused on 5 key areas,  key areas, People, Educational, Hospitality, Healthcare, Operations, and Communications. An advisory board has been established right from the start of the outbreak to ensure a holistic view of preparedness, response and continuity plans. Planning has been the most essential part of dealing with the crisis, further, operationally carrying them out regardless of the hardships of a lockdown and isolation. Even prior to the lockdown, stringent measures were taken to ensure the safety of people through temperature monitoring at entry points using thermal scanners, hand sanitization, provision of masks and constant monitoring of the health of members reporting to the facilities. Frequent cleaning of common touchpoints such as doorknobs, railing, buttons, microbial disinfection of common areas such as lobbies, cafeterias, elevators, etc. have also been carried out to ensure maximized hygiene of the facility. Aligning with the mandate from the govt., requesting for submission of travel history had also been carried out with strict compliance. Isolation wards were made readily available at all the commercial facilities in case of emergencies. A crisis response team deployed deals with any suspect and reported cases; teams implement detailed action response plans designed by the advisory board. Such measures have ensured continuity and reduction of the impact of COVID across the facilities. Communication of measures taken and compliance required has been critical through these times, especially since there are multiple stakeholders involved with every facility. A communication schedule has been designed to send out updates, preparedness  through emails, WhatsApp and other social media. This ensures a steady chaos free flow of communications for all to deal with the crisis as a community. “Considering that we are a facility management organization dealing with essential services through on-ground operations at facilities, we are obliged to ensure the safety of all our employees working on ground so that our clients and residents can stay safe at home. The pandemic has been an ultimate test of our capabilities and we are working round the clock to ensure everyone is safe and healthy. This is an eye-opener for all of us across the globe and there is a lot to learn from this crisis. Risk management will have to be taken very seriously with reference to Business continuity plans. Companies will need to take a closer look at the safety and health of employees., better integration between government, corporate houses, and the private sector is the way forward. There must be clarity in post-disaster and lockdown to ensure a safe return to work strategy. It is essential in the long run to have a safeguarded approach and to continue with the precautionary measures. We salute the efforts of our government, medical institutions, essential service staff, our residents, our clients and the entire nation who are fighting this battle together” said Mr.Pradeep Lala, MD & CEO of ESPL.