IKEA’s New Global Office in Bengaluru

Swedish furniture retail chain IKEA, the flagship brand of Ingka Group, will open a new global office from the Karle Special Economic Zone in Bengaluru. The availability of a large talent pool in India is one of the key reasons behind selecting the global office by IKEA. Bengaluru will be part of a GBO network that operates in Poznan (Poland), Shanghai (China) and Baltimore (US). Digital, which is co-located with GBO in Bengaluru, will be a focal point and centre for digital development, innovation and operations. In addition, The Centres of Expertise (CoE) will provide leadership, best practices, research, support and training. The Global Business Operations (GBO), is a capability and service organisation, responsible for implementing modern tools to meet growing business demands as well as to increase employee satisfaction. The company will also open smaller format city centre stores and expand its online presence in other Indian cities in the future. Recently, the company launched Click & Collect Services in Hyderabad, which is safe and contactless. The aim is to reach approximately 100 million consumers in India over the next few years through a multichannel approach. IKEA opened its first store in Hyderabad in 2018 and its second offline presence is coming up in Mumbai. It also has an online presence in Pune apart from the other two cities.