Sobha Realty has named Gautam Sawhney as its new Chief Customer Experience Officer, following his impactful tenure as Head of CRM. With over 25 years of experience in customer-centric leadership across top-tier real estate firms, Sawhney brings a proven track record of operational transformation and strategic relationship management.
In his previous role at Sobha Realty, Sawhney led a CRM team managing over 20,000 units, streamlining service delivery and embedding performance-driven culture across the organization. His leadership was marked by creative problem-solving, relationship development, and a strong focus on customer delight.
Prior to Sobha, he served as Assistant Vice President – CRM at M3M India, where he headed possession and post-possession delight teams. At Godrej Properties, he held the role of Head Customer Centricity – North, driving service excellence across Gurugram’s premium residential portfolio.
His appointment at Sobha Realty reflects the company’s commitment to elevating customer experience through strategic leadership, digital innovation, and empathetic service design. Sawhney’s deep expertise in CRM, complaint resolution, and loyalty programs positions him to lead Sobha’s next phase of customer engagement with precision and impact.
