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Empowering Brokers Key to Real Estate Growth

Hersh Lilarramani, Director, Will Wall Realty says while developers, investors & policymakers dominate the real estate narrative, brokers remain undervalued.

BY Realty+
Published - Tuesday, 05 Aug, 2025
Empowering Brokers Key to Real Estate Growth

Behind every property sale, lease, or transaction is a broker working at the ground level connecting the dots between buyer and seller, between project and potential. And yet, in one of India’s most complex and high-value property ecosystems, brokers continue to operate within a fragmented and under-supported structure.

The Invisible Engine of Mumbai’s Real Estate Market:  Brokers are the first movers in the real estate value chain. They understand hyperlocal market shifts, neighbourhood dynamics, and buyer behaviour better than most analytics dashboards. They build relationships, manage expectations, and navigate the emotional and financial weight of every deal.

Whether it’s a luxury home in Juhu or a retail lease in Andheri, it’s brokers who keep the market in motion. But most still work in silos, without access to centralised data, legal infrastructure, or marketing support. This not only limits their potential but also creates inefficiencies across the industry.

The Case for a New Brokerage Model: Mumbai doesn’t just need more brokers. It needs a better ecosystem for them. It’s time to move beyond the outdated model of lone wolf brokerage and move towards collective strength where brokers are supported, structured, and seen as strategic advisors rather than just deal facilitators.

Imagine a network where brokers collaborate instead of compete. Where they are trained in compliance, backed by documentation support, empowered with verified inventories, and aligned with standardised systems that bring consistency and credibility.

This kind of model not only enhances individual broker performance but raises the professional standard of the industry as a whole.

Collaboration Over Competition: Traditionally, brokers have worked in isolation, often duplicating effort, competing over overlapping listings, or missing out on higher-value opportunities due to lack of bandwidth or resources.

But collaboration unlocks scale. A well-connected and well-supported broker network drives faster deal closures, reduces market conflict, and delivers a far more seamless experience to both developers and end customers.

The future of brokerage lies in ecosystems not egos. And those ecosystems must be built on transparency, shared access, and trust.

What Real Empowerment Looks Like:  Empowering brokers isn’t only about giving them tools. It’s about shifting the mindset. It’s about recognising their value, professionalising their role, and building the infrastructure that allows them to thrive.

That includes:

  • Legal and documentation support
  • Access to verified project mandates and transparent inventory
  • Branding and marketing assistance
  • Regular training on RERA, negotiation, and market insights
  • A structured backend to handle operational complexity

When brokers are set up to succeed, the entire chain benefits from developers and investors to homebuyers and tenants.

The Bottom Line: Mumbai's real estate growth doesn't hinge on skyline expansion alone. It depends just as much on the strength and credibility of those who power the industry at ground level.

It’s time to stop viewing brokers as transactional players and start recognising them as core strategic partners in India’s most vital urban growth story.

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