Bhumika Realty has announced the appointment of Dr. Ram Kona, PhD, as President & Head – CRM, strengthening its leadership team with a focus on customer trust, retention, and long‑term value creation. In this role, Dr. Kona will drive customer relationship strategy, lifecycle management, and experience excellence across the organisation, reinforcing Bhumika Realty’s commitment to building enduring client relationships in the real estate ecosystem.
Dr. Kona brings a unique blend of expertise spanning real estate, financial services, and academia. Prior to this appointment, he served as President & Chief Business Officer at Mista Infra, where he led CRM, analytics, and housing finance initiatives. He has also held senior leadership positions at M3M India, Runwal Realty, Omkar Realtors & Developers Pvt Ltd., and Lodha Group, contributing to customer strategy and operational excellence across diverse portfolios.
Earlier in his career, Dr. Kona built strong banking leadership experience with YES BANK, Axis Bank, IDBI Bank, and Global Trust Bank, where he specialised in customer strategy, financial services, and relationship management. His academic stint at GITAM University further adds depth to his profile, combining research‑driven insights with practical leadership in customer engagement.
Commenting on the appointment, Bhumika Realty highlighted the strategic importance of CRM in today’s competitive real estate market. With buyers increasingly seeking transparency, personalised service, and long‑term value, Dr. Kona’s appointment is expected to strengthen the company’s ability to deliver differentiated customer experiences and foster trust across its projects.
By integrating his cross‑sector expertise, Dr. Kona is set to lead initiatives that enhance customer lifecycle management, embed analytics into decision‑making, and elevate service standards. His leadership is expected to play a pivotal role in positioning Bhumika Realty as a customer‑centric brand in India’s evolving real estate landscape.
