In 2025, Uttar Pradesh RERA resolved close to 76% of the complaints filed with the regulatory authority. Of the 2,394 complaints received this year, 1,810 have already been addressed. Most of these cases relate to housing project delays and possession issues, the Authority said in a statement.
The majority of complaints come from the state’s key real estate hubs such as Lucknow, Ghaziabad, Gautam Buddha Nagar, Varanasi, and Meerut.
“These districts, being key hubs of real estate development, account for the majority of issues related to housing projects and possession delays. By addressing grievances in these high-demand districts, UP RERA has been instrumental in safeguarding the rights of homebuyers and promoting balanced growth in the sector,” the RERA Authority said.
"UP RERA has been working with a mission to safeguard the rights of homebuyers and bring transparency in the real estate sector. The high rate of complaint disposal reflects the Authority’s efficiency and commitment towards timely justice. We will continue to strengthen our efforts to ensure accountability of promoters and protect the interests of consumers across the state," said Sanjay Bhoosreddy, chairman, UP RERA.
UP RERA has also flagged concerns over developers allegedly diverting homebuyers’ payments to unauthorized accounts. RERA has urged allottees to promptly report such violations through its dedicated grievance platform. "The misuse of this system by certain promoters is unacceptable and will not be tolerated," Bhoosreddy had said.
As per RERA norms, developers must route all payments through the designated collection account for each project and disclose this information in promotional material and buyer documents. From this account, 70% of funds are transferred daily into an escrow account to be used exclusively for project development, ensuring timely completion and delivery. However, the regulator noted several cases of promoters bypassing these rules, prompting the introduction of the reporting feature to tighten oversight.
